Return & Refund Policy

 

Thank you for shopping with Co-Luxury Premium Plus. We strive to provide quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only if:

• The product received is damaged, defective, or incorrect.
• A return request is submitted within 7 days of receiving your order.
• The product is unused, unworn, and in its original packaging with all tags, accessories, and invoices intact.

To request a return, please contact us at oswalchetan123@gmail.com with your order number, clear photos, and a brief description of the issue.

Non-Returnable Items

The following items cannot be returned:

• Products that have been used, washed, or damaged after delivery.
• Items returned without original packaging or missing accessories.
• Products purchased during clearance or special sale events, unless received damaged or incorrect.
• Gift cards and other non-returnable items where applicable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method within 5-7 business days.
• Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Replacement Policy

If you receive a damaged, defective, or incorrect product, we will offer a replacement at no additional cost, subject to product availability.

Cancellation Policy

• Orders can be cancelled before they are shipped.
• Once an order has been dispatched, it cannot be cancelled.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Company Name: Co-Luxury Premium Plus
Email: oswalchetan123@gmail.com
Phone: +91 7280086006